Refund policy

Last updated: 2020-01-01

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it.

Additional non-returnable items:

A- Gift cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 14 days after delivery

B- Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same or a different item send your item to: 13 Ashgar Darna Compound, Flat# 4, Cairo, Egypt.