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Shipping Policy

Shipment processing time

All orders are processed within [2-5 Days] depending on your location. Weekends and holidays are not included. High volume orders might take longer duration; however, we try to commit to the [2-5 delivery days].

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Governate Estimated delivery time Shipment cost
Cairo, Giza, Qalyubia 3-5 business days 50 EGP
New Urban Communities 3-5 business days 60 EGP
Alexandria 3-5 business days 70 EGP
Delta and East Coast 3-5 business days 75 EGP
Upper Egypt 3-5 business days 95 EGP
Matrouh & Sinai 3-5 business days 150 EGP
Orders above 1500 EGP 3-5 business days Free Shipping

Shipment confirmation and order tracking

Once your order is confirmed, prepared and shipped via our courier partners, you will be notified via SMS for all the different phases during the journey of your order until you receive it successfully.

Customs, duties, and taxes

Cottonfort is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Cottonfort is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.

Please note, you must return your products within 14 days. If you have received a damaged item, your returns period will be extended to 30 days. 

We do not accept:

  • Products damaged by misuse or showing signs of wear.
  • Products that have been used, altered, assembled or installed, unless they are defective.
  • Bedding, bath products, kids’ products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
  • Products you wish to exchange for a different color or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

And finally, Please return your products in their original packaging. Double-check that you’ve included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order.

For more information, email support [info@cottonfort.co].